Rude taxi driver

as some of you are aware I have to get taxi’s a lot. Every week I get a taxi to slimming world, and usually it is a relatively straightforward process.
A few times lately though I’ve had a driver who was extremely rude. He was smoking an Ecig in the car, which is against the law. He was taking me out of my way, going all the long way around and then charging me extra for the fare. He was driving eratically and then blaming everyone else on the road for his bad driving.
Last week when he overcharged me again and drove eratically for not the first time, my pa said she didnt feel safe getting in the car with him any more.
she asked me if she could call the taxi firm. I said she could.
so she called them. apparently this guy has been in trouble with the firm in the past. people have complained him. he’s been brought into the office and had a talking too.
so I was like well if thats the case why didnt they fire him?
Anyway he will no longer be picking me up. and the boss in the company said I could have my next taxi fare free of charge. So tonight I dont have to pay on the way to slimming world.
I’m glad my PA did what I couldnt do. I was too scared to complain him. I didnt want to make trouble even though he was clearly in the wrong.
I’m just glad its sorted out now and there will be no further incidents.

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