Work crisis

There was a bit of a crisis at work today. What happened was a client who my supervisor visits regularly, rang. He said he was in the psych ward, and the psych ward wanted to discharge him, and he had no where to go. He’d had an argument with his family, and they’d thrown him out of the house, so he’d ended up in the psych unit. The family are very disfunctional. There are 3 people living in the house, the mother, whose a raging alcoholic, and her son and daughter, the son is who rang, he’s not in good physical health, and he has mental health issues. The daughter is obese, like morbidly obese, and she cant walk as she has some sort of disability on top of the obesity.
My supervisor visits them every friday, however today, she went into the hospital to the son, got him a new phone as he said he had none, then he asked her if she’d go to his flat, as he had a flat but he hadnt stayed there in a while. He said the flat was full of rubbish, mainly beer cans, and stuff. So my supervisor went over there to clean it for him, as the psych ward agreed to keep him in until tuesday, my supervisor brought one of the other volunteers with her, to help her as she’s supposed to be going on holidays today after she finishes, and so she wanted to get this all done before she leaves.
It was a huge crisis, and it was so huge that my supervisor actually forgot she was to pick me up. It was only when I rang her to ask her if she was on the way that she went oops so sorry, I’ll tell you all about what happened when I get there, which she did.
I dont know what happened after she got back from his flat, as I was gone home before she got back to the office. I hope everything worked out though. Its not even in her job description to do this sort of thing. Its so good of her to do it for him, but she said she’s very fond of the son and daughter, and they’re in a terrible situation, its so sad, and I think she felt sorry for the son.
It is just an awful awful predicament to be in. Then after she got done cleaning the sons flat, she had to visit the daughter, and pretend she hadnt heard from the son, as the son and daughter had had an argument and they arent on speaking terms. What a flipping nightmare!