I had a good shift today on friendly call. There were 3 of us making the calls. One of the other volunteers might as well have not been there though, she was just chatting to the office staff, and not bothering to actually make calls, and then, when she did make a couple of calls, she only stayed on the phone about 1 minute with each client. Not good at all in my opinion, that is not how we were trained to make calls! When the receptionist challenged her, she said she felt overwhelmed, but really, there is no need to become overwhelmed, if you do the job right!
Anyway, i got on really good. I called about 30 people. Most of whom were in, and so I was able to chat to them. Most of them were doing good, having a pleasant afternoon, most of them had things they were doing or people visiting them for the afternoon etc. Which is what I like to see!
I spent around 2 hours making the calls. Trish who is the receptionist, she picked me up from my moms to bring me to the office today, and she also dropped me home afterwords. Very sweet of her to do that I think!
I’m extremely happy with how the shift went. I love busy afternoons!
 |
Virus-free. www.avg.com |
