Early finish

So I finished up early today at work! I was delighted! I went in at 11, because my PA was finished all of my house work. She asked me if I wanted to get a cab with her, she payed for it. I said ok, it saved my supervisor a journey as she’d have had to pick me up.

I only worked for an hour and a half! I had about 25 people to call. I didn’t get a few of them but I got through to most of them.

After I got done one of the girls in the office dropped me to my moms, as my supervisor was gone to one of our clients funerals, the one who died over Christmas.

It was a good shift though. All of the clients were in very good spirits.

She’s down some hours

My sister works as a health care assistant. She works about 20 hours a week. She’s been doing this job for about 2 years now.

Recently one of her long term clients died. The lady had MS. My sister worked for her and her husband, her husband died a year ago from a brain tumour.

So now that this lady died, my sister is down about 6 hours a week, plus also, another one of her clients she goes to on Friday mornings is on holidays for the past two weeks, so she’s down those hours also.

Its coming up to Christmas, she needs money, so she’s hoping to get given a few extra hours but that can only happen if the right shifts come in. She can only work certain hours due to her kids going to school etc etc.

I really feel for her. After her client died last week, she went to the funeral to show her respect. My sister has a really kind heart and this shines through in her work every day.

Afternoon tea with the friendly call clients

Today we are taking the friendly call clients for afternoon tea.

We take the clients out once every 3 months or so.

There will be music, food, chat, and it will be great fun.

I am really looking forward to it and I am looking forward to meeting some of the clients I havent met before.

I am going to get all dressed up for it. First though I have to go to college for the morning, before the fun can begin.

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Paying me compliments

I went back to work today after a few days off. I had been off last friday, and then again on tuesday.
I got my list of clients to call, and the very first lady I called, said something very beautiful to me.
I said hi to her, and asked her how she was.
she said she was ok, and then she said, are you? I reassured her that I was.
Then she said, I thought you’d quit working for friendly call!
I missed you when you werent here last week and I thought you might have given up your job!
As if! I didnt say that to her though.
I just thanked her for the kind compliment that she’d missed me.
Its so nice to know people think of me when I am not there.
She was one of two clients today who said they thought of me last week, as I usually call them on fridays.
What a nice feeling to be thought of! I must be making a difference in their lives, and for that, I am so grateful!
I was delighted to be back at work! I missed not being there!

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Work today was hectic!

work today was good, but very taxing. a client kept phoning the office, over and over.
We had called her, and one of the other volunteers, spend a whole hour on the phone with her. She’s a very needy client. She has complex mental health issues, and thats fine, I mean there is nothing wrong in that, but none of the volunteers are really trained to deal with that sort of thing.
I’m doing my mental health in the community course, so I will be trained in dealing with complex mental health stuff soon, but for now I am winging it.
We had to tell her that we needed to make a lot of other calls, so we couldnt spend a lot of time talking to her after the initial call, which had lasted for an hour.
We felt so bad for her. But she had her daughter coming over. We decided to call her daughter to make sure she was definitely going to visit her, since she’d been quite upset on the phone.
Then I had to call another clients sister, she is the clients contact person to call in an emergency. I had tried to get through to the client, but she wasnt answering her landline or cell phone at all. That is very unusual for her not to answer. Normally she’s always in and she always answers our calls.
I got through to her sister, who said she’d contact the clients son, to make sure she’s ok, my worry was she might have fallen, or be ill, and unable to call someone to let them know. She lives alone, and she is elderly.
I really am hoping she’s ok.
Some days work is really busy. And some days, like today, sometimes its very hectic and it depletes me of energy. I was glad to get home, I am going to relax for the rest of the day now. We have an outing next week, on thursday, we’ll be taking the clients out for afternoon tea. I dont know yet if I am definitely going, but I will if I am able and dont have anything else to do.

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worked today

I worked today. it was a good shift.
the office was busy. there were 3 of us in. two new girls started recently. they are still learning the ropes.
they’re nice girls. very friendly.
i had one hard call, a client got very angry saying he needed to go to a hospital apt and he had nobody to go with him, we offer a bus to transport people, my supervisor said she wasnt going to offer that to him though. he fell out with his family, argued with them and she said he’s trying to get us to bring him and he needs to just make up with his family since they’re really ggood to him. so she said she isnt going to offer to take him.
when i told him that he should make up with his family he hung up on me. my supervisor said she spoke to his sister yesterday to ask her if he really doesnt have anyone to take him, and she told her what happpened and that they’d fallen out.
it was a tough call to take. i didnt have any background on him either until the call ended. when i was on it my supervisor asked me who i was talking to and what was going on because she heard me struggling with the call.
I am so glad I have her and that she’s in the office mostly when we’re working. she’s a great support as she knows all of the clients very well, better than I know them at least.
i was in work for 3 hours. i was tired at the end of my shift and when she dropped me home i had some dinner and then napped for a while. i’m glad i went in today. i go in again tomorrow afternoon.

busy work shift

just got home from work. it was a busy afternoon. before i got to the office, my supervisor asked me to go to a ladys house and fix her tv. so we did that. the lady in question had a bad hygiene problem. the house smelled really bad. my supervisor said she wont let anyone help her to clean herself up. so she smells really bad too. it was hard to sit there while my supervisor tried to fix her tv. the smell was over powering. but i did it. and we did fix her tv. after we did that we had to go to a lauderette an dhand in someones bag of laundry, the client in question whose laundry it was was in the hospital. so after we did that we finally got to the office. it was 2:40 by the time we actually got to the office. i had a long list of calls to make, but i got through them all. mostly all of my clients were ok today. one lady did say her knees were hurting real bad, another lady said she feels she’s going downhill, it was sad to hear her say that, this lady is 92 years old. a lovely sweet lady she is. it was nice to get to talk to them all. i had my regular list today, the ones i am used to calling, the ones i know really well. my supervisor is going to be out of the office now for a few days, she told me to email her in the morning and she’ll send me on my list for friday. i’d better not forget to do that. there were two new staff today too, they are going to be making calls, it was an overall great shift. i am exhausted now. i came home, and cooked, and now I am just messing around online. I am going to turn on the tv soon and watch something. then I might read later on this evening.