i’ve had a night of internet trouble. i had to ring my ISP twice. My internet speed was so slow! The first time I rang a lady told me to disconnect all my devices from 5 G and use 2.4 g and she said it would be resolved then. I tried it, it wasnt resolved. I was getting awfully slow download speeds. So I rang them back and got through to this lovely guy, who checked my line, and said that someone had set the speed to high, and that my phone line wasnt able to take the speed that they’d set it at so he lowered it and he said I should see improvements immediately. And I did!
I hate having internet trouble. I am so addicted hahaha its not even funny! I need my internet and I hate when its down or gives me any problems!
I hope it stays working now!
So earlier today a guy from my broadband tech support team came out to my house to fix ongoing issues with the connection. It kept dropping. This morning, it was down for hours. I wasnt sure why this was happening. I have Efibre, so it really shouldnt happen at all. He looked at it, and then he said he’d test my line. He did that, and it looked like my upload speed wasnt set high enough, so he reset that first. Then he tested again, but there were still faults on the line, so he said he’d look at the phone sockets, and so he did. And what do ya know! The phone sockets were hit by lightning! Thats what he told me! When we had the last storm lightning must have fried them! So that is why the connection was dropping, so he installed all new phone sockets for me, and woohoo we’re back in business, everythings fine again! I was never so glad than when he fixed it, you should’ve seen me this morning when it was down, I had no clue what to do with myself, I literally was twiddling my thumbs! I could read, and I did, but that was about all I could do. He was a very nice guy too, very chatty and we had a good chat as he worked. So at least its fixed now. He gave his number to me just in case there are any more issues. There shouldnt be though. I was just stunned when he said the phone line was fried! I never expected that to happen!
so I’ve had ongoing issues lately with my internet. its been acting up. disconnecting for a few mins, then coming back on again, this could happen up to 4 times an hour. not all the time, but every few days at least. so a technician from my ISP provider is going to come out on Thursday, thank god! im paying enough for the damn thing. I want it to work! my tv also uses the internet and it wont work without it. so hopefully on Thursday it will be solved. its a pain that it keeps going off! I depend on it and I need it. I need it to work!
Im just frustrated with it. I am also frustrated with the customer service people who answer the phone! The last time I called the lady only wanted to know if I am blind how do I cope? How do I manage? what business is it of hers? She’s supposed to be helping me fix my internet not asking me a ton of personal questions!
When I told her I couldn’t see colours and I needed more of an explanation she didn’t know what to say or do. She said well if you cant see colours then I don’t know what to tell you to do! Talk about having no disability awareness training! She obviously had no clue and so I said ok then whatever, and I just hung up.