i sorted out the phone issue mom was having. i was able to call the phone company, and they were able to go back through her texts and see which number was texting her. so she sent a message to the number with the word stop, and we’re hoping that sorts it out, if not, and if the money is taken again this week, then I’ll go in and block the number from texting her again. its the only other thing i can think of to do to stop this from happening. the person i spoke to in the phone company was really helpful though. i was glad about that. sometimes it can be hit and miss as to whether the representatives are helpful or not.