I’m in the middle of my shift on friendly call. So far its going good. I have a list of about 30 people to call. I’m almost through with the list now. Most of the people were in today and were able to talk. I had a good chat with some, while others didnt really want to talk and just stayed on the line for about 2 minutes. There were two who really effected me today. One woman has COPD and hasnt been out of her house in over 2 years. She was feeling very down today. She kept apologising to me for being so negative. I told her it was ok and I told her if I was in her position I’d probably be negative too, in fact I know I would be! She said she was finding it hard to sleep at night lately because she cant breath good. The poor woman! That must feel awful. I know what panic attacks are like and their horrible, so imagine having COPD where you literally cant breath! Awful! The other woman who really impacted me today was a lady who said that she was feeling very lonely. She said the weekend had been very long and she felt very isolated and lonely during it. It was heartbreaking to listen to her. I wanted to rush to her side and hug her. Loneliness is a killer. Its the worst feeling in the world, I know, have been there a lot of times over the years. I am taking a little bit of a break now before I continue with the calls. I need a little break, a cup of coffee and a few minutes to just regroup. Then I will be able to go on with the calls. Also, Liz told our supervisor Brenda about Jennifer, the girl who was on with us last week on friday, who didnt make many calls, and only stayed on the phone with clients a minute or two when she did ring them, the few that she did call I mean. We told Brenda we think its ridiculous and she said she’d talk to her. She also told us that that is why she has put us on duty on Friday afternoons now, is because she knows Jennifer isnt doing the work properly. So at least we said something to her now, I feel better having spoken up about it.